Email Policy for Members
Membership Terms and Conditions
By signing this contract, you agree that the following terms and conditions (the “Agreement”) shall apply with respect to all healthcare and wellness services (“Services”) provided by or through Dr Amina Davison or any of its affiliated medical practices (together, “Dr Amina Davison”) pursuant to the Membership (defined below) you have selected and purchased at checkout. It is expressly agreed that this Agreement shall constitute a legal and binding instrument with the same effect as a document originally signed by you and Dr Amina Davison.
In consideration of a periodic fee (a “Membership Fee”), Dr Amina Davison provides Services to individual registered participants (“Members”) pursuant to a range of membership programs (each a “Membership”) as described on the Dr Amina Davison website, www.draminadavison.com (the “Dr Amina Davison Website”). Dr Amina Davison may vary or update the features and pricing of its Memberships from time to time at its sole discretion.
2. Membership Fee
In order to become a Member, you will select a specific Membership and you shall be obligated to pay to Dr Amina Davison the Membership Fee specified for the selected Membership. The Membership Fee is generally a non-refundable monthly fee, required to be paid in advance; provided, however, that, Dr Amina Davison may from time to time vary its fee structure or offer promotional or group rates. Dr Amina Davison does not guarantee that Membership Fee paid for any Membership will be available for any other Membership or any renewal or subsequent Membership.
You acknowledge that no part of the Membership shall be paid in consideration for medical services covered by your insurer, health plan or by any governmental program. You agree to bear sole financial responsibility for the Membership Fee. All or a portion of your Membership Fee may be purchased or reimbursed by a third party, such as an employer. Notwithstanding such third-party payment or reimbursement, you shall be bound by the terms and conditions of this Agreement.
Nothing contained in this Agreement, including any compensation paid or payable, is intended or shall be construed: (i) to require, influence, or otherwise induce or solicit either party regarding referrals of business, or recommending the ordering of any items or services, of any kind whatsoever to the other party or any of its affiliates, or to any other person, or otherwise generate business between the parties; or (ii) to interfere with your right to choose your own health care.
3. Services and Additional/Excluded Services
Upon payment of the Membership Fee specified at checkout for the level of Membership you have selected, Dr Amina Davison will make available to you the opportunity to access the Services specified as being included at that level of Membership pursuant to the terms of this Agreement and the additional practice policies and procedures described on the Dr Amina Davison Website or notified to you by Dr Amina Davison from time to time.
Dr Amina Davison shall not serve as and should not be considered a replacement for an NHS primary care physician. All Members must be registered with an NHS GP who is responsible for urgent care, vaccinations, and all routine primary health care services.
Services not specified as being included at the level of Membership selected and paid for are not covered by the Membership Fee. If you require healthcare or other services, procedures or products outside of those specified as being included at the level of Membership selected and paid for (“Additional Services”), you will be solely responsible for the cost of such healthcare or other services. Dr Amina Davison may refer you to another physician or other healthcare practitioner for Additional Services. Alternatively, Dr Amina Davison in its sole discretion may provide such Additional Services for an additional fee. Your insurance, if any, may or may not cover the costs of Additional Services. Additional Services may include, without limitation, the following:
Emergency and specialist medical services.
Laboratory tests whether or not performed by Dr Amina Davison.
Supplements purchased through Dr Amina Davison or other sources.
Healthcare services provided other than by Dr Amina Davison.
Non-medical services recommended by Dr Amina Davison, such as acupuncture and fitness classes.
Medications whether prescribed or over-the-counter.
The Membership Fee is generally a non-refundable fee, required to be paid in full or in monthly instalments in connection with the payment program selected, commencing at the inception of Membership and each renewal thereof. If Additional Services are performed by Dr Amina Davison, Dr Amina Davison may require payment for such Additional Services in advance of performance or in accordance with the billing policies adopted by Dr Amina Davison from time to time. You acknowledge and agree that Dr Amina Davison does not bill insurance companies. Dr Amina Davison will not submit a medical claim to insurance on your behalf and cannot assist you with claim resolution.
5. Payments and Credit Card Authorisation
To the extent that you provide Dr Amina Davison with your credit card or other payment information for payments with respect to your Membership, Dr Amina Davison shall be authorised to charge your credit card for any unpaid Membership Fee, Membership Fees due on renewal of Membership and fees for Additional Services provided by Dr Amina Davison to you. If you have elected to pay your Membership Fee pursuant to a periodic payment program offered by Dr Amina Davison, Dr Amina Davison shall be authorised to charge the credit card you have provided at due date of each periodic payment without separate authorisation in order to do so. Dr Amina Davison shall not require separate authorisation for payment upon renewal of Membership. You shall not initiate any dispute or chargeback to Dr Amina Davison’s account without Dr Amina Davison’s prior written consent and you shall not cancel the credit card that you have provided to Dr Amina Davison without first providing Dr Amina Davison the details for a replacement credit card. You will be responsible for any fees or costs incurred by Dr Amina Davison in connection with collection, including fees associated with recouping payment on chargebacks. You will update Dr Amina Davison in advance in the event of a change in your credit card information, including changes to the name on your card, your billing address and your reference phone number.
6. Refunds and Cancellation
Except as otherwise specified by Dr Amina Davison at checkout, Membership Fees are non-refundable and Membership is non-cancelable. Once checkout or renewal is complete you may not change the Membership level selected without the prior consent of Dr Amina Davison which may be granted or withheld at Dr Amina Davison’s discretion and may require payment of an increased Membership Fee.
Dr Amina Davison provides Members the opportunity to access certain Services subject to the terms of this Agreement and the additional practice policies and procedures described on the Dr Amina Davison Website or notified to you by Dr Amina Davison from time to time. So long as Dr Amina Davison has made such Services available in accordance with the terms of this Agreement and the additional practice policies and procedures described on the Dr Amina Davison Website or notified to you by Dr Amina Davison from time to time, your failure to avail yourself of such Services is not grounds for cancellation or refund/credit. Dr Amina Davison shall have no liability or responsibility for interruptions in the availability of or access to Services outside of Dr Amina Davison’s control and such interruptions shall not be grounds for cancellation or refund/credit.
7. Unused appointments and Termination.
Except as otherwise specified by Dr Amina Davison in writing, the Membership will terminate after the term specified at checkout. Any unused appointments cannot be carried over into a new Membership and will subsequently be lost without refund.
Dr Amina Davison may terminate your Membership, at any time, upon:
your breach of this Agreement or Dr Amina Davison policy or procedure described on the Dr Amina Davison Website or notified to you by Dr Amina Davison from time to time, if such breach is not cured within 10 days of written notice; or
your non-payment of fees when due or having an outstanding balance of £100 or greater if not paid within 10 days after written request to do so; or
your harassment, threatening behaviour or any other action by you which in Dr Amina Davison’s reasonable discretion places Dr Amina Davison personnel at risk of harm.
8. Distance Members, Telemedicine/Electronic Communication
Dr Amina Davison offers Services to Members who may not be able to visit Dr Amina Davison’s offices to be seen by Dr Amina Davison in person; provided, that Dr Amina Davison cannot issue prescriptions for drug or medications without having seen and assessed your medical condition in person.
You acknowledge that telemedicine is an integral part of Dr Amina Davison’s Services. You authorise Dr Amina Davison to communicate with you by Electronic Communication regarding your personal data (“PD”, as defined in the General Data Protection Regulation, GDPR, supplemented by the Data Protection Act of 2018 and its implementing regulations) via your mobile phone and/or e-mail you provide to Dr Amina Davison at checkout or in connection with your account. Electronic Communication includes but is not limited to email, text (SMS, MMS, Instant Messaging), and video conference. You acknowledge and agree that:
Electronic Communication may not be a secure medium for sending or receiving PD;
Although Dr Amina Davison will make reasonable efforts to keep Electronic Communication with you confidential and secure, Dr Amina Davison cannot assure or guarantee the confidentiality of Electronic Communication;
At the discretion of Dr Amina Davison, Electronic Communication may be made a part of your permanent medical record;
You will not use Electronic Communication for communications regarding urgent medical problems, other time-sensitive issues, or for communication regarding sensitive personal information; and
Dr Amina Davison will not be liable to you for any loss, damage, cost, injury or expense caused by, or resulting from technical failures or any interception of Electronic Communication by a third party.
10. Not Insurance
You acknowledge and agree that Membership and this Agreement do not constitute an insurance plan or a contract for health insurance, and are not a substitute for an NHS GP, health insurance or other health plan coverage. The Services provided by Dr Amina Davison are intended to be services that are not covered by or reimbursable under any private health insurance policy, private health plan, or government program in which you participate.
You acknowledge and agree that Membership establishes a direct contractual relationship for the performance of services between you and Dr Amina Davison, as the service provider, governed by this Agreement. Your Membership is not subject to the guidelines, restrictions or policies established by health insurance companies, health maintenance organisations, hospital service organisations, the NHS. You further acknowledge and agree that Dr Amina Davison will not fulfill an insurance company’s or HMO’s requirement for an in-network primary care physician.
11. No Emergency or Specialist Services
Dr Amina Davison does not provide hospital, urgent/emergency or specialist services and your Membership will not cover or provide reimbursement for hospital, urgent/emergency or specialist services. Dr Amina Davison’s practitioners are available only during the business hours specified by Dr Amina Davison pursuant to the scheduling and contact policies and procedures described on the Dr Amina Davison Website or notified to you by Dr Amina Davison from time to time. Dr Amina Davison does not provide for urgent, same-day or emergency appointments. Dr Amina Davison staff are not on-call 24 hours per day and generally are not available on nights, weekends or holidays. IN THE EVENT OF AN EMERGENCY OR CIRCUMSTANCES REQUIRING URGENT CARE, YOU SHOULD IMMEDIATELY CALL 999 or 111, THE NEAREST EMERGENCY ROOM OR URGENT CARE CENTRE, AND FOLLOW THE DIRECTIONS OF EMERGENCY PERSONNEL.
12. Intellectual Property
Dr Amina Davison’s copyrighted and original materials will be provided to you for individual use only and a single-user license. You are not authorised to use any of Dr Amina Davison’s intellectual property for your business purposes. You are not authorised to share, copy, distribute, or otherwise disseminate any materials received from Dr Amina Davison electronically or otherwise without the prior written consent of the Dr Amina Davison. All intellectual property, including Dr Amina Davison’s copyrighted materials, shall remain the sole property of the Dr Amina Davison. No license to sell or distribute Dr Amina Davison’s materials is granted or implied.
13. No Guarantee of Outcomes
You acknowledge and agree that you are solely responsible for the use of your Membership and the results attained from such use. Dr Amina Davison makes no representations or guarantees as to results or outcomes (including, for example, cure of a particular disease or resolution of any condition).
14. Disclaimer of Warranties; Limitation of Liability
Except as expressly stated in this Agreement or required by applicable law, Dr Amina Davison hereby disclaims any and all warranties, both express and implied, including any warranty of non-infringement, fitness for a particular purpose or merchantability. Dr Amina Davison’s total liability to you, your heirs, successors and assigns arising with respect to this Agreement, your Membership and any Services performed by Dr Amina Davison (including Additional Services) shall be limited to the aggregate amount of fees paid to Dr Amina Davison by you for your Membership. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, ARISING OUT OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED OPPORTUNITY OR PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15. No assignment
Your Membership is personal to you and non-transferrable. Your Membership may not be shared, assigned or transferred to anyone else even if you are not using it. Your rights and obligations under this Agreement may not be transferred or assigned without the prior written consent of Dr Amina Davison. Dr Amina Davison shall have the right to assign the benefits or delegate the obligations contained herein to an affiliated or successor entity without first obtaining such consent. Subject to the foregoing, the benefits and obligations herein shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
16. Minor Members
If you are purchasing a Membership as a parent or guardian of a minor (Dr Amina Davison Memberships are available for persons 14 years of age and older), such minor will be treated as a Member hereunder and you will be responsible for their adherence to this Agreement. You agree to hold harmless and indemnify Dr Amina Davison for, from, and against any claims of such minor. Dr Amina Davison shall not serve as and should not be considered a replacement for an NHS primary care physician with respect to any minor. Dr Amina Davison’s services with respect to a minor are solely consultative and advisory. Any Member under the age of 18 must be registered with an NHS GP and have received appropriate care from a paediatrician where necessary.
17. Independent Contractor
The purchase of a Membership establishes a fee for service relationship pursuant to which Dr Amina Davison is acting as an independent contractor providing Services in accordance with this Agreement. Your status as a Member does not mean that you are an investor or have an ownership interest in Dr Amina Davison.
18. Notices; Communications
Any communication required or permitted to be sent under this Agreement shall be in writing and sent via post or email. Notices to you may be sent to the address (mailing or email) you provide to Dr Amina Davison at checkout or subsequently in connection with your account. Notices to Dr Amina Davison may be sent to:
Dr Amina Davison.
93 Water Lane
You shall promptly notify Dr Amina Davison of any change of address.
In the event that any provision of this Agreement, or the application thereof, becomes or is declared by a court of competent jurisdiction to be illegal, void or unenforceable, the remainder of this Agreement shall continue in full force and effect and the application of such provision to other persons or circumstances shall be interpreted so as reasonably to effect the intent of the parties. This Section shall survive termination or expiration of this Agreement.
20. Entire Agreement; Amendment
These terms and conditions constitute the entire understanding and agreement between the parties with respect to its subject matter and supersede all prior agreements or understandings, whether written or oral, with respect to the same subject matter. No amendment of this Agreement shall be binding on a party unless made in writing and signed by all parties. Notwithstanding the foregoing, Dr Amina Davison may unilaterally amend this Agreement to the extent required by law or regulation by sending you advance written notice of any such change.
21. Force Majeure
Neither party will be liable to the other for any cause beyond its reasonable control, and the party’s performance of its obligations hereunder, other than payment obligations, will be excused if such party’s performance is prevented by any cause or causes beyond its reasonable control without the fault or negligence of such party. In no event shall financial difficulty or inability constitute force majeure.
22. Controlling Agreement
In the event of any conflict between the provisions contained in this Agreement, the Dr Amina Davison Website and any marketing or descriptive materials used by Dr Amina Davison, Dr Amina Davison’s representatives, or employees, the provisions in this Agreement shall be controlling.
23. Governing Law
This Agreement shall be governed by and construed in accordance with English laws.
All disputes between the parties arising out of or related to this Agreement or your Membership shall be submitted to binding arbitration in accordance with the Arbitration Act 1996 (“AA”). Subject to the limitations of liability contained herein, the arbitrator(s) shall have the power to grant all legal and equitable remedies and award compensatory damages as provided pursuant to the foregoing applicable English law. The arbitrator(s) shall prepare in writing and provide to the parties an award including factual findings and the legal reasons on which the award is based. The prevailing party in any Arbitration hereunder shall be awarded reasonable attorneys’ fees, expert and non-expert witness costs and any other expenses incurred directly or indirectly with said Arbitration, including without limitation the fees and expenses of the arbitrator(s). Any award rendered pursuant to such arbitration shall be final and binding upon the parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction over parties. Except as specified herein, each party shall bear its own costs and attorneys’ fees in connection with any such arbitration. EACH PARTY UNDERSTANDS THAT BY SIGNING THIS AGREEMENT, THE PARTY AGREES TO SUBMIT ANY CLAIMS ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT, OR THE INTERPRETATION, VALIDITY, CONSTRUCTION, PERFORMANCE, BREACH, OR TERMINATION THEREOF TO ARBITRATION, AND THAT THE DISPUTE RESOLUTION PROVISIONS SET FORTH IN THIS SECTION CONSTITUTE, TO THE GREATEST EXTENT PERMISSIBLE BY LAW, A WAIVER OF THE PARTY’S RIGHT TO A JURY TRIAL.
The intellectual property, disclaimer of warranties, limitation of liability, non-disparagement, proprietary rights, any provisions relating to payment of sums owed set forth in this Agreement, and any other provisions that by their sense and context the parties intend to have survive, shall survive the termination or lapse this Agreement.
Definitions and interpretation
Data- collectively all information that you submit to Dr Amina Davison via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies- a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws- any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR- the General Data Protection Regulation (EU) 2016/679;
Dr Amina Davison, or us- Dr Amina Davison, an independent medical doctor whose office address is at This Is My, 93 Water Lane, Leeds, LS11 5QN;
UK and EU Cookie Law- the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;
User or you- any third party that accesses the Website and is not either (i) employed by Dr Amina Davison and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Dr Amina Davison and accessing the Website in connection with the provision of such services; and
Website- the website that you are currently using, www.draminadavison.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, Dr Amina Davison is the "data controller". This means that Dr Amina Davison determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
b. date of birth;
c. contact Information such as email addresses and telephone numbers;
d. demographic information such as postcode, preferences and interests;
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
Data that is given to us by you
7. Dr Amina Davison will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you use our services;
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Keeping Data secure
13. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
18. You have the following rights in relation to your Data:
a. - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. - the right to have your Data rectified if it is inaccurate or incomplete.
c. - the right to request that we delete or remove your Data from our systems.
d. - the right to "block" us from using your Data or limit the way in which we can use it.
e. - the right to request that we move, copy or transfer your Data.
f. - the right to object to our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Dr Amina Davison to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. This Website may place the following Cookies:
Type of Cookie
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Dr Amina Davison by email at email@example.com.
20 June 2018
Data Protection Officer: Dr Amina Davison
What Data do we hold about or Patients?
To enable us to provide effective healthcare to you we maintain a secure medical record in 'LivingMatrix’. We will hold the following information:
Your contact details and details of your NHS healthcare practitioners which you have provided to us
The contents of any important health-related correspondence from you
Test Results (whether provided by you on paper or to us from our partner laboratories)
Our assessments and correspondence with you and your other healthcare providers.
Why do we hold and process your data?
Your medical record is very important as it is integral to your health care and our ability to offer you medical services. Obviously it is essential that records are kept as accurately as possible and are up-to-date. Your medical record is held on the computer (except for securely filed paper results awaiting filing to our computer system).
As well as being a chronological record of your health care with us, the computerized records allow us to perform other essential tasks with relative ease. For example, we can use the information to make sure we offer appointments for health reviews at the appropriate time, and for clinical audit, which is a useful tool for continually reviewing and improving the services we provide.
We will use any information submitted to provide you with medical care, administer the provision of appointments and communicate with other health professionals as requested by you.
When do we share your information?
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
•To request other healthcare and related practitioners to provide further treatment for you
•To inform your General Practitioner or other Health Specialist of treatment we have provided to you or of test results while in our care
•To help you get other services e.g. from the benefits agency. This requires your consent.
•When we have a duty to others e.g. in child protection cases
•To Care Quality commission staff upon inspection for them to assess safety and quality of our services.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Except for the above circumstances, your details are not passed on to any third parties.
Can I see the information you hold about me?
In accordance with the Data Protection Act 1998 and Access to Health Records Act, members may request to see their medical records. Requests should be made through the Practice Manager.
In compliance with GDPR, patients have the right to:
•Access all of their information plus any other content that forms part of the member record, including notes and expect to be able to read them and understand what they mean without expert medical knowledge.
•Know if their personal information has been forwarded to a third-party (like a fellow healthcare professional, consultant, insurer or school).
•Have any invalid information we hold about them corrected.
•Apply to have their personal data deleted.
•Ask us to refrain from further use (or processing) of their information.
•Receive their information in an open electronic format.
•Be notified if critical information about them is inappropriately accessed.
Applications for Data Deletion
For legal purposes, we maintain a record of our contact with members for 7 years from our last clinic contact (or until the age of 21 years and 3 months in the case of any child in our care). Applications for deletion will be looked at individually and (if there has been minimal or no contact), then the request may be granted at our discretion.
For past members, who no longer wish to remain on our contacts list and who do not wish their data to be accessed, their data will be stored (for the time specified above), in a secured form away from our patient database. During this time contact details will be removed from our systems and the records will not be accessed for any purpose other than defending a legal claim, should this need arise.
Contact and communication
Members contacting us via the practice email do so at their own discretion and provide any such personal details at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure process is available for the email submission of data, but we advise members that they are responsible for ensuring they transmit their personal details to us in a secure manner. Please contact us to discuss this before transmitting any sensitive personal data to the clinic.
We will not use your details for the purposes of product marketing but will request your permission to use contact details to keep in touch with you about your appointments, share updates to your medical records and important news about clinic closures or organizational changes.
Should we produce newsletters or wish to promote educational, health-related events and news in the future, we will ask for your permission for us to contact you with this information separately (this is not a core part of our service).
Further data protection information can be obtained from the Information Commissioner's website at
Prescribing Medicines Policy
Dr Amina Davison does not guarantee the issue of a prescription as a result of any consultation. The decision to issue a prescription or not relies solely at the discretion and clinical judgement of the prescribing doctor.
The doctor will not issue prescriptions for more than 28 days’ supply of any medication. All prescriptions issued will be noted on file for future reference.
Dr Amina Davison does not prescribe certain types of medications under any circumstances. These are:
Any medicines classed as controlled or restricted drugs or substances under the Misuse of Drugs Act 2001;
Sleeping tablets, sedatives, hypnotics or benzodiazepines;
Medications that need to be initiated by a hospital consultant specialist.
Members should immediately inform Dr Amina Davison and any appropriate authority if they have a serious negative issue with the medications that they have been prescribed.
The member acknowledges that all prescriptions issued by Dr Amina Davison are private. NHS prescriptions cannot and will not be issued. The cost of fulfilling the prescription(s) is to be borne exclusively with the patient in full.
Email Policy for Members
Due to the extreme pressure of email requests to the clinic we do have to restrict the time allocated to answering emails.
Emails that will take Dr Amina more than 5 minutes to answer or will require her to review the patient records or results to understand the issues involved will be billed for at £55 for 15 minutes. Suggestions to help us to answer your queries quickly and efficiently:
If you have a few questions, save them up over a week and lay them out in bulleted format to be answered.
Please don’t assume that Dr Amina will remember everything about your case. A few pointers are always helpful.
If you have a lot of questions which will be difficult to answer without clarification, Dr Amina may advise you to book a phone or face to face consultation to deal with the matters more swiftly in conversation. We find this prevents the need for an email conversation.
We would be grateful if all emails could be sent to the main clinic address at:
From here they will be triaged by the PA Mrs Angela Bolster. If you could help us by indicating the nature of your email in the subject line this would also be helpful. Examples of common queries are:
Appointments and booking
Supplement queries or troubleshooting about treatment protocols- this may be relayed to Dr Amina or another member of the clinical team
Requests for copies of test results
Prescription orders (please specify quantity and strength of prescription item if known, alongside details on where it is to be posted to if not being returned to your address). This will be relayed to your named doctor.
Copies of letters and reports
Invoices and receipts
If your email is forwarded to Dr Amina, then it will be dealt with in turn and generally on a Thursday (admin day). This may take up to 7 days due to the amount of other patients also requesting email advice. If your request is urgent then please mark it as such and we will try to deal with it in an appropriate timescale. When ordering prescriptions please do so well in advance to ensure you get the new medication in time.
Please do bear in mind:
All staff are part time (including Dr Amina) and are not expected to work outside of the allotted clinic hours Monday to Thursday.
We don’t have the resources to offer any form of emergency medical service. All acute illness should be referred to your GP.
Updated by AD 15/01/2020